General Terms and Conditions

Nearly all orders are processed immediately after payment is received. There is no option to cancel or change an order once payment has been received.

In the rare event that your item is faulty, it will be replaced free of charge. We only require photographic evidence of the fault. There is no need to return the item.

If your package appears to be damaged, please check the contents and refuse delivery so that the item can be returned to us and replaced free of charge. Please ask the postie or courier to wait if necessary, so you can check the contents for damage. If you accept or sign for a package that is damaged, there is nothing we can do.

If you accept a damaged package we are not liable for the return costs of any damaged items.

We will dispatch your order by the method you have chosen. We will try to dispatch all orders within the time required. If your item is delayed because of postage delays or courier error, we are not responsible for this.

Even "Next Day Delivery" orders can be delayed by circumstances that are out of our control. You should always allow extra time for delivery during busy periods such as Christmas and holidays.

We are not responsible for delays that are out of our control. We will work with you to try and reslove any issues where possible.

Delivery Policies

We will only post to the delivery address provided in PayPal. If you require your item to be sent to an alternative address, please add the alternative address to your PayPal account before completing checkout.

If you require guaranteed next working day delivery, please select the "Next Working Day Courier" option at checkout. "1-2 day Delivery" is usually a next day service but has no guarantee.

"Next Working Day Courier" is not available for Saturdays, larger orders or where payment has been received after 11AM. We must have payment before 11AM to complete orders for next working day delivery.

For "Next Working Day Delivery" we use Royal Mail Special Delivery or DPD, depending on the package size.

We are not open on weekends or bank holidays. Orders received after 11AM on a working Friday will be dispatched on Monday or the next available working day.